Legal

Terms & Conditions

Please read these terms, policies, and notices carefully before using Wukusy.

1.Introduction

Welcome to Active! These terms and conditions outline the rules and regulations for the use of our website and services

Welcome to Wukusy. (“Company”, “we”, “our”, “us”)!

These Terms of Service (“Terms”, “Terms of Service”) govern your use of our website located at wukusy.app (together or individually “Service”) operated by DABSTER INTERNATIONAL PRIVATE LIMITED.

Our Privacy Policy also governs your use of our Service and explains how we collect, safeguard and disclose information that results from your use of our web pages.

Your agreement with us includes these Terms and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound of them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service. These Terms apply to all visitors, users and others who wish to access or use Service.

Communications

By using our Service, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send.

Purchases

If you wish to purchase any product or service made available through Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including but not limited to, your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through Service may be governed by rules that are separate from these Terms of Service. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Service, Promotion rules will apply.

Content

Content found on or through this Service are the property of Dabster International Pvt Ltd. or used with permission. You may not distribute, modify, transmit, reuse, download, repost, copy, or use said Content, whether in whole or in part, for commercial purposes or for personal gain, without express advance written permission from us.

Prohibited Uses

You may use Service only for lawful purposes and in accordance with Terms. You agree not to use Service:

  • In any way that violates any applicable national or international law or regulation.
  • For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content or otherwise.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
  • To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter,” “spam,” or any other similar solicitation.
  • To impersonate or attempt to impersonate Company, a Company employee, another user, or any other person or entity.
  • In any way that infringes upon the rights of others, or in any way is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.
  • To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of Service, or which, as determined by us, may harm or offend Company or users of Service or expose them to liability.

Additionally, you agree not to

Use Service in any manner that could disable, overburden, damage, or impair Service or interfere with any other party’s use of Service, including their ability to engage in real time activities through Service.

Use any robot, spider, or other automatic device, process, or means to access Service for any purpose, including monitoring or copying any of the material on Service.

Use any manual process to monitor or copy any of the material on Service or for any other unauthorized purpose without our prior written consent.

Use any device, software, or routine that interferes with the proper working of Service.

Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful.

Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of Service, the server on which Service is stored, or any server, computer, or database connected to Service.

Attack Service via a denial-of-service attack or a distributed denial-of-service attack.

Take any action that may damage or falsify Company rating.

Otherwise attempt to interfere with the proper working of Service.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

No Use By Minors

Service is intended only for access and use by individuals at least eighteen (18) years old. By accessing or using Service, you warrant and represent that you are at least eighteen (18) years of age and with the full authority, right, and capacity to enter into this agreement and abide by all of the terms and conditions of Terms. If you are not at least eighteen (18) years old, you are prohibited from both the access and usage of Service.

Accounts

When you create an account with us, you guarantee that you are above the age of 18, and that the information you provide us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on Service

You are responsible for maintaining the confidentiality of your account and password, including but not limited to the restriction of access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you, without appropriate authorization. You may not use as a username any name that is offensive, vulgar or obscene.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Intellectual Property

Service and its original content (excluding Content provided by users), features and functionality are and will remain the exclusive property of Dabster International Pvt Ltd. and its licensors. Service is protected by copyright, trademark, and other laws of and foreign countries. Our trademarks may not be used in connection with any product or service without the prior written consent of Dabster International Pvt Ltd..

Copyright Policy

We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on Service infringes on the copyright or other intellectual property rights (“Infringement”) of any person or entity.

If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement, please submit your claim via email to escalation@wukusy.app, with the subject line: “Copyright Infringement” and include in your claim a detailed description of the alleged Infringement as detailed below, under “DMCA Notice and Procedure for Copyright Infringement Claims”

You may be held accountable for damages (including costs and attorneys’ fees) for misrepresentation or bad-faith claims on the infringement of any Content found on and/or through Service on your copyright.

DMCA Notice and Procedure for Copyright Infringement Claims

You may submit a notification pursuant to the Digital Millennium Copyright Act (DMCA) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright’s interest;
  • a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work;
  • identification of the URL or other specific location on Service where the material that you claim is infringing is located;
  • your address, telephone number, and email address;
  • a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

You can contact our Copyright Agent via email at escalation@wukusy.app.

Error Reporting and Feedback

You may provide us either directly at escalation@wukusy.app or via third party sites and tools with information and feedback concerning errors, suggestions for improvements, ideas, problems, complaints, and other matters related to our Service (“Feedback”). You acknowledge and agree that: (i) you shall not retain, acquire or assert any intellectual property right or other right, title or interest in or to the Feedback; (ii) Company may have development ideas similar to the Feedback; (iii) Feedback does not contain confidential information or proprietary information from you or any third party; and (iv) Company is not under any obligation of confidentiality with respect to the Feedback. In the event the transfer of the ownership to the Feedback is not possible due to applicable mandatory laws, you grant Company and its affiliates an exclusive, transferable, irrevocable, free-of-charge, sub-licensable, unlimited and perpetual right to use (including copy, modify, create derivative works, publish, distribute and commercialize) Feedback in any manner and for any purpose.

Links To Other Web Sites

Our Service may contain links to third party web sites or services that are not owned or controlled by Dabster International Pvt Ltd..

Dabster International Pvt Ltd. has no control over, and assumes no responsibility for the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that the company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.

We strongly advise you to read the terms of service and privacy policies of any third-party websites or services that you visit.

Disclaimer Of Warranty

These services are provided by the company on an "as is" and "as available" basis. The company makes no representations or warranties of any kind, express or implied, as to the operation of their services, or the information, content, or materials included therein. You expressly agree that your use of these services, their content, and any services or items obtained from us is at your sole risk.

Neither the company nor any person associated with the company makes any warranty or representation with respect to the completeness, security, reliability, quality, accuracy, or availability of the services. Without limiting the foregoing, neither the company nor anyone associated with the company represents or warrants that the services, their content, or any services or items obtained through the services will be accurate, reliable, error-free, or uninterrupted, that defects will be corrected, that the services or the server that makes them available are free of viruses or other harmful components, or that the services or any services or items obtained through the services will otherwise meet your needs or expectations.

The company hereby disclaims all warranties of any kind, whether express or implied, statutory, or otherwise, including but not limited to any warranties of merchantability, non-infringement, and fitness for a particular purpose.

The foregoing does not affect any warranties which cannot be excluded or limited under applicable law.

Limitation Of Liability

Except as prohibited by law, you will hold us and our officers, directors, employees, and agents harmless for any indirect, punitive, special, incidental, or consequential damages, however they arise (including attorneys’ fees and all related costs and expenses of litigation and arbitration, or at trial or on appeal, if any, whether or not litigation or arbitration is instituted), whether in an action of contract, negligence, or other tortious action, or arising out of or in connection with this agreement, including without limitation any claim for personal injury or property damage, arising from this agreement and any violation by you of any federal, state, or local laws, statutes, rules, or regulations, even if the company has been previously advised of the possibility of such damages. Except as prohibited by law, if there is liability found on the part of the company, it will be limited to the amount paid for the products and/or services, and under no circumstances will there be consequential or punitive damages. Some states do not allow the exclusion or limitation of punitive, incidental, or consequential damages, so the prior limitation or exclusion may not apply to you.

Termination

We may terminate or suspend your account and bar access to Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of Terms.

If you wish to terminate your account, you may simply discontinue using Service.

All provisions of Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of INDIA, which governing law applies to agreement without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede and replace any prior agreements we might have had between us regarding Service.

Changes To Service

We reserve the right to withdraw or amend our Service, and any service or material we provide via Service, in our sole discretion without notice. We will not be liable if for any reason all or any part of Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of Service, or the entire Service, to users, including registered users.

Amendments To Terms

We may amend Terms at any time by posting the amended terms on this site. It is your responsibility to review these Terms periodically.

Your continued use of the Platform following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Service.

Waiver And Severability

No waiver by Company of any term or condition set forth in Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure of Company to assert a right or provision under Terms shall not constitute a waiver of such right or provision.

If any provision of Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of Terms will continue in full force and effect.

Acknowledgement

By using the service or other services provided by us, you acknowledge that you have read these terms of service and agree to be bound by them.

Legal Details

If incorrect GST or any other Legal details are provided by the customer, the company will not be held responsible for any discrepancies in accounting data resulting from the same. Upload the GST Document and add the GST Number, Bank Account Details is Mandatory, If you want to get the GST benefits.

2.Privacy Policy

Introduction

Welcome to Wukusy

DABSTER INTERNATIONAL PRIVATE LIMITED (“us”, “we”, or “our”) operates wukusy.app (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to wukusy.app, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

Definitions

SERVICE means the wukusy.app website operated by Dabster International Pvt Ltd..

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, Country, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.

Usage Data

We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through any device (“Usage Data”).

This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When you access Service with a device, this Usage Data may include information such as the type of device you use, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service.

You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use

  • Session Cookies:We use Session Cookies to operate our Service.
  • Preference Cookies:We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies:We use Security Cookies for security purposes.
  • Advertising Cookies:Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Other Data

While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, NDA agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.

Use Of Data

  • To provide and maintain our Service;
  • To notify you about changes to our Service;
  • To allow you to participate in interactive features of our Service when you choose to do so;
  • To provide customer support;
  • To gather analysis or valuable information so that we can improve our Service;
  • To monitor the usage of our Service;
  • To detect, prevent and address technical issues;
  • To fulfil any other purpose for which you provide it;
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • To provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.;
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information;
  • In any other way we may describe when you provide the information;
  • For any other purpose with your consent.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

  • Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
  • If you are located outside INDIA and choose to provide information to us, please note that we transfer the data, including Personal Data, to INDIA and process it there.
  • Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
  • Dabster International Pvt Ltd. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

We may disclose personal information that we collect, or you provide:

Disclosure for Law Enforcement.

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

Business Transaction.

If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.

Other cases. We may disclose your information also:

  • To our subsidiaries and affiliates;
  • To contractors, service providers, and other third parties we use to support our business;
  • To fulfil the purpose for which you provide it;
  • For the purpose of including your company’s logo on our website;
  • For any other purpose disclosed by us when you provide the information;
  • With your consent in any other cases;
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Union (EU) and European Economic Area (EEA), you have certain data protection rights, covered by GDPR.

We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please email us at escalation@wukusy.app.

In certain circumstances, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you;
  • The right of rectification – you have the right to have your information rectified if it is inaccurate or incomplete;
  • The right to object – you have the right to object to our processing of your Personal Data;
  • The right of restriction – you have the right to request that we restrict the processing of your personal information;
  • The right to data portability – you have the right to receive a copy of your Personal Data in a structured, machine-readable, and commonly used format;
  • The right to withdraw consent – you have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. Please also note that we may not be able to provide Service without some necessary data.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Your Data Protection Rights under the California Privacy Protection Act (CalOPPA)

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy.

According to CalOPPA, we agree to the following:

  • Users can visit our site anonymously;
  • Our Privacy Policy link includes the word “Privacy” and can easily be found on the home page of our website;
  • Users will be notified of any privacy policy changes on our Privacy Policy Page;
  • Users can change their personal information by emailing us at escalation@wukusy.app.

Our Policy on “Do Not Track” Signals

We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights under the California Consumer Privacy Act (CCPA)

If you are a California resident, you have the right to learn what data we collect about you, request deletion of your data, and request that we do not sell (share) it.

If you make a request to know what personal information we have about you, we will provide:

  • The categories of personal information we have collected about you;
  • The categories of sources from which we collect your personal information;
  • The business or commercial purpose for collecting or selling your personal information;
  • The categories of third parties with whom we share personal information;
  • The specific pieces of personal information we have collected about you;
  • The categories of personal information sold and the categories of third parties involved, if applicable;
  • The categories of personal information disclosed for a business purpose.

You may request this information up to two times within a rolling twelve-month period. The information provided may be limited to data collected in the previous 12 months.

To delete your personal information:

Upon request, we will delete your personal information from our records and direct service providers to do the same. In some cases, deletion may be achieved through de-identification. Deleting your data may limit your ability to use certain features of the Service.

To stop selling your personal information:

We do not sell or rent your personal information for monetary consideration. However, certain transfers may be considered a “sale” under California law. You may request disclosure or deletion at any time.

We will not discriminate against you for exercising your CCPA rights.

To exercise your California data protection rights, please email: escalation@wukusy.app

The CCPA (California Consumer Privacy Act) took effect on 01/01/2020.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services, or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyse the use of our Service.

CI/CD Tools

We may use third-party Service Providers to automate the development process of our Service.

Behavioural Remarketing

We may use remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise, and serve ads based on your past visits to our Service.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g., payment processors).

We do not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, Mastercard, American Express, and Discover.

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site.

We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services are not intended for use by children under the age of 18 (“Child” or “Children”).

We do not knowingly collect personally identifiable information from Children under 18. If you become aware that a Child has provided us with Personal Data, please contact us.

If we become aware that we have collected Personal Data from Children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes.

Changes to this Privacy Policy are effective when they are posted on this page.

KYC Policy

Introduction

Welcome to Wukusy. (“Company”, “we”, “our”, “us”)!

These Terms of Service govern your use of our website located at wukusy.app, operated by DABSTER INTERNATIONAL PRIVATE LIMITED.

Wukusy App is committed to ensuring a secure and transparent platform for all Dropshippers. To comply with legal and financial regulations, every Dropshipper must complete the Know Your Customer (KYC) verification process by providing accurate and valid information.

Mandatory KYC Information

Each Dropshipper is required to provide the following information:

  • Bank Account Number
  • Account Holder Name (as per bank records)
  • GST (Goods and Services Tax) Certificate & Number (if applicable)

Responsibility of Dropshippers

  • The Dropshipper is solely responsible for ensuring the accuracy of KYC details.
  • Incorrect or misleading information may result in delays, non-payment, or account suspension.
  • The Company is not responsible for financial or legal consequences arising from incorrect details.

GST & PAN Verification

Clients are responsible for ensuring GST and PAN details added to their profile are accurate and valid.

Wukusy will not be liable for incorrect GST filing if wrong details are provided by the Dropshipper.

Verification & Compliance

  • Wukusy reserves the right to verify details via authorized third-party services.
  • Discrepancies may lead to rejection or temporary suspension until corrected.

Updates & Revisions

  • Dropshippers must update KYC details promptly if changes occur.
  • Wukusy reserves the right to modify this policy at any time.

Acceptance of Terms

By using the Wukusy App as a Dropshipper, you agree to comply with this KYC Policy. Non-compliance may result in account restrictions.

For KYC-related queries, please contact support via the Ticket System.

Product Description Policy

At Wukusy, we offer products in a wide range of colors. Due to sourcing and stock availability, the specific color of a product is selected at the time of dispatch.

Color preferences cannot be specified while placing or confirming orders. Orders are processed based on available stock.

While product images may display limited color options, multiple colors may be available, and the dispatched product will be chosen accordingly.

Shipping Policy

THIS SHIPPING POLICY IS ONLY FOR INDIA ORDERS.

Processing Time

100% of orders are shipped from our warehouse within 1–2 business days, except public holidays. Orders placed over the weekend are dispatched on Mondays.

Delivery Timelines

  • Standard Shipping (Gujarat): 6–7 business days after dispatch
  • Standard Shipping (All Other States): 7–10 business days after dispatch (except a few pincodes where delivery may take up to 15 business days as per courier timelines)

Resolution Timeline

In case a parcel is stuck in transit or delayed for any reason, the resolution timeline depends on the respective logistics company. While we may escalate the issue, DABSTER INTERNATIONAL PRIVATE LIMITED takes no liability for transit delays.

Order Tracking

Once your order is shipped, tracking details will be updated in your order information. Please contact customer support if you do not receive tracking details.

Delivery Costs

Delivery charges depend on your delivery location. Please check your Order Summary to understand the delivery charges for individual products.

Failed Delivery

If a package cannot be delivered due to incorrect address, unavailable receiver, or refusal to accept delivery, the parcel will be returned to the sender at the customer’s expense. Shipping charges will be deducted from the refundable amount.

Our Carriers

We use DTDC, Blue Dart, and Ecom Express for deliveries. Courier partners may vary depending on serviceable pincodes.

Bank Holidays

We do not deliver on bank holidays. Parcels will be delivered on the next working day.

Shipping Delays & Transit Issues

Delivery delays may occur due to weather, customs, or circumstances beyond our control. In rare cases, resolution may take up to 45 days as per courier company policies.

Once dispatched, transit-related issues are managed by the courier company. Please monitor tracking updates for shipment status.

Refund & Return Policy

At Wukusy, we aim to ensure a smooth and fair return and refund process for Dropshipping Partners and their customers.

Return Request Period

  • Return requests must be raised within 48 hours of delivery.
  • Requests after 48 hours may not be accepted.
  • All requests must be submitted via the Wukusy client login support ticket.

Return Eligibility

  • Damaged or Defective Products: Unboxing video is mandatory. Complaints must be raised within 48 hours. No return/refund for defective electronic items.
  • Missing Items: Unboxing video required. Refund issued after investigation if confirmed.

Refund Eligibility

Refund amounts are subject to approval by Dabster International Private Limited based on product condition, unboxing evidence, and nature of the issue.

Return Shipping

The customer is responsible for return shipping costs. We recommend using a tracked shipping service.

Rejection / Denial of Parcel

  • If a parcel is rejected after dispatch, twice the original shipping charge (forward + reverse) will be deducted before refund.

Refund Process

Refunds will be processed within 7 days of approval. Products must be unused, undamaged, and in original packaging.

Non-Returnable Items

  • Used or damaged products
  • Products marked as non-returnable
  • Electronic products

Shipping Costs

Shipping charges are non-refundable under all circumstances. Dropshippers are responsible for return shipping fees.

Order Cancellation Policy

  • No cancellations allowed after order confirmation.
  • No modifications allowed after confirmation.
  • Orders may be cancelled by the Company in case of stock issues, pricing errors, or non-serviceable pincodes. Full refunds will be issued in such cases.

Withdrawal Policy

Bank Details Requirement

Correct bank details must be added to your profile to initiate withdrawals.

In case of bank transfer failure, only two attempts will be made. A third attempt requires issue resolution or new bank details.

Minimum Withdrawal Amount

Minimum withdrawal amount is INR 1000.

Processing Time

Withdrawals are processed within 7 working days.

Cancelled Bank Transfers

If a transfer fails, a new withdrawal request can be made after 7 working days. Dabster International Private Limited is not liable for bank system failures.

Incorrect Bank Details

It is your responsibility to provide accurate and up-to-date bank details. Wukusy is not liable for any issues or delays caused by incorrect bank information.

If a withdrawal fails due to incorrect bank details provided by you, Wukusy will not be responsible for any loss, delay, or inconvenience caused.

Insufficient Wallet / Bank Information

To process withdrawals, complete and accurate bank details are mandatory.

If a withdrawal is delayed due to insufficient or incorrect bank information, Wukusy will not be held responsible for any resulting delays or issues.

Handling of COD Amount Discrepancies

In rare cases, including but not limited to technical bugs or system glitches, where Wukusy receives a Cash on Delivery (COD) amount from the courier partner that is less than the COD selling price specified by the Seller, Wukusy will transfer the full amount actually received from the courier partner to the Seller.

Wukusy will work closely with the Seller to investigate and resolve such discrepancies. The Seller acknowledges that in these exceptional situations, the amount transferred will reflect the actual funds received from the courier company due to the unforeseen issue.

Important Notes

  • Withdrawals can be made only to the bank account registered in the profile section.
  • Please ensure that bank details are correct and up to date to avoid delays.
  • Withdrawal requests that do not meet the requirements outlined in this policy will not be processed.

COD Remittance Cycle

For all COD orders, payment is received from courier partners approximately 10 days after the order is marked as delivered. This is a standard logistics reconciliation process.

Once the COD remittance is received in our account, the amount paid by the courier partner will be reflected in the Seller’s wallet within 24 hours.

In case of delays in COD remittance from courier partners, Wukusy will attempt to escalate the matter. However, Wukusy is not liable for delays caused by courier partners.

By using Wukusy’s dropshipping platform and requesting a withdrawal, you agree to abide by the terms and conditions outlined in this policy.

Grievance Redressal Policy

At Wukusy, customer satisfaction is our priority. If you have any grievances related to products, payments, or services, we are committed to assisting you.

How to Raise a Grievance

Customer Support

You may raise a grievance by submitting a support ticket. Our team will review and respond accordingly.

Information Required

  • Your full name and contact details (email and phone number)
  • Order number or transaction ID (if applicable)
  • A brief description of the grievance
  • Supporting screenshots or documents (if available)

Acknowledgement

We will acknowledge receipt of your grievance within 48 hours.

Resolution Timeline

We aim to resolve all grievances within 7 working days. If additional time is required, you will be informed of the expected resolution date.

Grievance Officer Escalation

If your issue is not resolved satisfactorily through customer support, you may escalate the matter to our Grievance Officer.

Grievance Officer Contact Details